1. Long Term Continuity Supply Warranty
We understand you probably worry whether we still offer the display after your long development time. We give the promise to every customer to every product we sell. We promise the long terms continuity supply and would never end supply. Some controller IC may stop the production,we’ll try our efforts to find the completely compatible ones. If the equivalent is unavailable, we’ll make the new tooling and use the most similar IC as replacement. So you don’t have to worry even your research time is very long.
2. What is covered under warranty and for how long?
All products are covered under our limited warranty, which provides all products are free of functional defects for a period of one year from the date of shipment and all products are free of visual defects and missing parts for a period of 30 days from the date of shipment. If a product was damaged during shipping or the order is incorrect, you must notify us within 2 days of receipt.
3. What is not covered?
Warranty is void and no repair or replacement is granted under the following conditions:
3-1. Evidence of mechanical stress to parts including but not limited to.
3-2. Damaged or broken glass or touch screen.
3-3. Damaged conductors/components.
3-4. Damaged polarizer.
3-5. Damaged mounting holes.
3-6. Parts tamper ed with by grinding, engraving, drilling, cutting or applying coatings of any kind.
3-7. Addition or removal of components.
3-8. Evidence of damage caused by applying incorrect voltage.
3-9. Evidence of damage caused by operating outside of specified temperature range.
3-10.Evidence of damage caused by electrostatic discharge (ESD).
4. What if I have a defective product under warranty?
We will, at our option, either (a) repair the product using new or refurbished parts, or (b) replace the product with a new or refurbished product.”Refurbished” means a component that has been returned to its original specifications. We do not give refunds, credit memos.
5. How do I make a warranty claim?
For warranty service, you must begin by requesting a Return Material Authorization number (RMA) from our sales.(Please refer to our “Return” policy for more detail.)